Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy
What is the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy?
Within 5 days after the purchased item is received and stored in the 17best-certified warehouse, you may initiate a return or exchange request for the purchased item according to this policy.
How to Determine if an Item Supports the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy?
Items eligible for the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy are categorized into "Not Supported" and "Supported".
| Classification | Types of products | Examples of products (including but not limited to) | After-sales handling methods |
| Not supporting return and exchange services | Customized and custom-made products | Personalized customization and design services | Initiate a return or exchange request within 5 days of receiving the product, and we will process it for you |
| The warehouse has been requested to remove packaging, tags, merchandise, peripherals, and accessories | Clothes and other items that have been labeled and packaged with tags have been removed | ||
| Delivered newspapers and journals | Subscribed to newspapers and magazines | ||
| Idle and resold goods | Second-hand goods, idle items | ||
| Overseas purchasing agent/global purchasing category | Goods purchased from overseas, Hong Kong, Macao, and Taiwan | ||
| Intimates | Underwear, socks, leggings, etc | ||
| Adult Products | Various adult products | ||
| The merchant's policy does not support returns or exchanges for products | Based on the actual store and seller | ||
| food | Biscuits, candies, etc | ||
| Books (≥ 15) | 15 or more books | ||
| Products with "special integrity" requirements are unsealed | Products with sealed packaging | ||
| Support return and exchange services | The merchant promises to provide unreasonable returns and exchanges of goods (excluding some goods and categories) within 5 days of the goods being stored, provided that the goods do not affect the seller's secondary sales. You are responsible for the return postage of free shipping products, while you are responsible for the shipping and return postage of non-free shipping products. | Initiate a return or exchange request within 5 days of receiving the product, and we will process it for you | |
How to apply for the return or exchange of goods
Within 5 days of the order being in the "received" status (calculated from the next hour after "received"), you can apply for an unconditional return or exchange on your personal page. Failure to do so may result in rejection.
Fee Standards
Returns and exchanges initiated by users due to their own reasons will be charged in the following ways:
(Customers do not need to pay the return and exchange service fee for non-own reasons)
5-day no-reason return fee for warehouse acceptance = freight to seller Shipping from seller Service fee RMB 5