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shipping
1. We will deliver goods within three days after the buyer purchases our products on-line (holidays excluded). In case of any special situation, we will send an e-mail to inform the buyer.
2. We deliver goods through DHL, UPS, FEDEX and Hong Kong Post, etc., among which we will choose the one with minimum freight for you. Brief introduction of several courier services are as follows: Hong Kong Post. To most American or English customers. The delivery time is within 7-14 workdays. It is advantageous for delivering goods with a weight of under 2kg; other courier services are recommended for goods with a weight of more than 2kg.
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Country
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The delivery time is within
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USA/UK/Australia
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7-14workdays
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Canada
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7-21woridays
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Brazil/south America
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Maybe 6-8 weeks because of strict customs inspection
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France/Spain/Germany/the Eastern Europe
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Maybe 6-8 weeks because of strict customs inspection
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The delivery time of UPS express is within 3-5 workdays, cheap for American countries. The delivery time of DHL express is within 3-5 workdays, cheap for European countries.
3. Please make sure that your delivery address is correct.
4. Notice for international buyers: The import duties, taxation and fees are not included in the price and freight of the product. The buyer shall bear the above costs. The buyer shall bear the costs of customs clearance costs in the destinations, if any.
payment
When make payment using Escrow, your money is deposited securely in your account.Money is Only released to us agter you confirm delivery.
After-sales service
1. We will offer one-month free exchange service if there are defective products (problems in the use of products), for example: The seller won't exchange the goods with any man-made damages, such as goods damaged after being connected into inappropriate power supplies, used with inappropriate accessories and used without following product instructions. Free exchanges are not available for products with man-made damages to appearance, incomplete accessories or damaged packing boxes. The buyer shall bear the return freight.
2. We will do our best to ensure all delivered products in high quality and deploy fine quality cartons to pack products to avoid damages to products.
Contact us
1. If you have any problems, you can contact us for solutions. If our work time is different from yours, we will not be able to reply to you in time, but we will give you immediate replies as soon as we are on duty.
2. Our work time is between 8:30am to 22:00pm Beijing time everyday.We will reply to you ASAP.
Feedback
We aim at ensuring that our customers enjoy pleasant shopping. If you are satisfied with our products and service, please give us a favorable comment, for which we will be very appreciated. Please spare one minute to give us five pieces of positive feedback information for Detailed Seller Ratings (DSR). b) If you are not satisfied with our products, please give us a chance to solve any problems you are faced with. We can understand you, so we will do our best to solve any problems for you.
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